IPEC Bureau held a service excellence meeting at Vida Ceylon on 19 January 2018, led by the Head of the Business Excellence Industry Scheme Committee, Mr Michael Wong. The meeting is a crucial one that discussed the development and progression of the Service Excellence Certification Scheme and the technicalities of competency, examiner and examination criterion.
The scheme is expected to be completed and fully functional later this year. IPEC’s Chief
Executive Officer Dr Juliana took the opportunity too address the committee with updates and some findings from the Standards Malaysia’s accreditation audit of the Lean Six Sigma certification scheme which took place recently. The planning for the foresight of the Lean Six Sigma Certification for 2018 was also discussed.