9 Reasons Why You Must Register As IPEC Bureau’s Certified Training Provider.

9 Reasons Why You Must Register As IPEC Bureau’s Certified Training Provider.

Certification can be one of the most powerful initiatives any training company offered. It can help individuals better position themselves in a competitive marketplace. It can help protect the health, safety, and welfare of consumers. It can ensure customers have access to qualified individuals as their service providers. It can establish performance standards, and it can elevate a profession. But a certification program’s ability to accomplish any of these things can be hampered if the program or its sponsoring organisation is seen as lacking integrity.

So, one of the core decisions a training company needs to make when launching a certification program is how it will be structured and governed. If you make the right structural and governance decisions at the start and maintain effective practices, everything else flows a lot more smoothly.

In Asia Pacific, one of the very few certifying bodies that is independent and separately incorporated is IPEC Certification Bureau. Whatever the case, what matters is that authority is established and impartiality is maintained.

Why do you need to establish and maintain appropriate authority and impartiality in the first place? It is basically to preserve and protect the integrity of the certification program by ensuring fair and equitable treatment of all persons involved in certification. Here are several scenarios to back this statement up.

Several trainees complain that they are frustrated with the ‘difficulty level’ they have to go through for certain certifications, the training company might attempt to lower the standards. Imagine how the outcome of this if the certification were housed within the organisation without proper standards. A training company that sells training to candidates who fail a certification exam may have a financial interest in increasing the passing score to increase demand for the training. An organisation whose members predominantly have a particular academic degree may have an interest in restricting certification to individuals only with that specific academic preparation. Certain organisations wish to promote a certification as a benefit of membership and therefore wishes to restrict application to members.

These conflict of interest scenarios are real. So how does a training company or a certification committee ensures appropriate authority and impartiality? The main certification industry standards provide some guidance. The ISO/IEC 17024 General Requirements for Bodies Operating Certification Systems of Personnel standard was developed under the auspices of the International Organization for Standardization (ISO) and was ratified by more than 80 countries worldwide. This completely addresses the organizational structure and governance of certifying bodies by requiring them to show that,

  • They are independent, impartial, and ethical in their operations.
  • They are responsible for their own decisions relating to the expansion or reduction of the scope of the certification and suspension or withdrawal of the certification.
  • Program stakeholders have input on the certification system.
  • Interests are balanced and impartiality is assured.
  • If training is provided, it does not compromise the integrity of the certification process.

It also addresses the structure and governance by requiring certifying bodies to show that

  • Governance structure, policies, and procedures protect against undue influence and provide for autonomy in decision making related to certifications.
  • A system is established to ensure appropriate stakeholder involvement on the governing body, including a public member and certified persons.
  • Bylaws or policies for selection of governing committee members show that selection prevents inappropriate influence from a parent or outside body.
  • The certifying bodies are not also responsible for accreditation of educational or training programs or courses leading to the certification.

All these benefits are being offered by IPEC Certification Bureau to all its registered training providers. It helps to creating and maintaining the appropriate firewall between certification and other activities, especially the training function. IPEC recommends that training providers to comply certain requirements recommended by the ISO/IEC 17024 standards so that the certifications offered will be protected from undue influence by any other external factors. IPEC also recommends that training providers to begin their thinking with accreditation in mind as the ultimate goal when developing courses.

Disclaimers : 3rd Party Representation Of IPEC Bureau And ASEAN IPEC Retreat Convention In Kota Kinabalu, Sabah.

Dear Friends, Customers and Business Partners,

Please be informed that IPEC Bureau Sdn Bhd, IPEC Certification Bureau, IPEC and all other IPEC Bureau names, services, events and certifications referenced herein are registered with authorized relevant authorities under the law of Malaysia. We do not authorize the use of any of our registered name, trademark, logo, services, events, certifications or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications to a third party.

We also do not grant any permission for use the material, information, text or graphics, hyperlink of our http://www.ipecbureau.org, http://www.areyoucertified.org and http://www.asean-ipec.org website in any way or for any reason without prior specific authorization from us. We reserve all rights not expressly granted herein.

We also do not provide links and pointers to websites maintained by third parties. Thus, we do not operate or control in any respect any information, products or services available on these third party websites and we are not responsible for their content, We make no representations whatsoever concerning the content of these sites. You access these websites at your own risk.

If you are not sure of any materials or content being published by third party, either via their websites, email and/or telephone interactions, please contact us directly for verifications. Below are our contact details:

IPEC Bureau Sdn Bhd

Address: Business Suite 2-01, Seri Bukit Ceylon, No 8, Lorong Ceylon, 50200 Kuala Lumpur, Malaysia

Email: info@ipecbureau.org

Telephone: +603 2026 7733

Fax: +603 2026 6633

IPEC Certification Bureau Malaysia Participates In The International Beauty & Therapeutic Expo 2015

IPEC Certification Bureau Malaysia Participates In The International Beauty & Therapeutic Expo 2015

IPEC Certification Bureau, together with the Department of Standards Malaysia (a Ministry of Science, Technology and Innovation Malaysia agency) , are participating in the largest beauty and therapeutic expo in Malaysia, held at Kuala Lumpur Convention Centre from October 16th till 19th, 2015. This collaboration is part of the Malaysian Government’s initiative to flourish visibility and smart partnerships with industry leader namely IPEC Certification Bureau, Malaysia.

This participation is to showcase to the consumers and the beauty community that Standards will continue to play a vital role at par with the evolvement of the industry. Innovation in the global beauty industry are growing at a very fast pace. With various technologies and gadgets being introduced almost every single day, the industry is beginning to feel the heat from the regulators as consumers could be exposed with danger. Taking this into consideration, it is Standards Malaysia and IPEC Certification Bureau’s roles to ensure that danger doesn’t reach to that level.

That vital role is to ensure consumers are well protected by encouraging the beauty industry players to play by the rules, which is to follow the global best practices under the purview of ISO/IEC17024 Certification of Persons. The certified person who deliver the services needs to be well accredited to ensure quality deliverables.

En Mahader Mohammed, a senior officer of Standards Malaysia and Miss Priscilla Lim, a manager representing IPEC Certification Bureau Malaysia were among high level officers helped to man the booth. Dr Ng Wee Kiong, an advisor for IPEC Certification Bureau Malaysia was also seen at the event, lending a hand to answer some questions from visitors about Standards and the upcomingASEAN IPEC Retreat Convention In Kota Kinabalu, Sabah this November 25-27, 2015.

If you are in Kuala Lumpur, the event is still ongoing till Oct 19, 2015. Do head to the Standards Malaysia’s booth at Hall 1 at Kuala Lumpur Convention Centre, Kuala Lumpur.

Consumer Protection: How ISO/IEC 17024 Certification Helps Protect Consumers

Consumer Protection: How ISO/IEC 17024 Certification Helps Protect Consumers

Consumer Protection.  These are 2 words that weigh heavily on the shoulders of both business owners and consumers alike. The direct relations between consumer protection and profit causes companies to take extensive steps to protect their consumers, knowing full well that a scandal in services delivery can mean millions of dollars in loss or even worse; legal problems and closure of the company.

One of the ways that companies and practitioners ensure that their services are up to par is by way of ISO/IEC 17024 Certification of Persons. An obvious benefit of this specific certification under the umbrella of ISO is that it ensures that the operator or practitioner is up to par and are well versed in their expertise. Ensure here means in the context of verifying their knowledge, skill-set and experience with evidence. And the evidence is the certification awarded.

Certification places the practitioner in the group of people that are abreast with current developments that are safer and more efficient. Once an individual is certified, he or she is a member of a group of like-minded people that operates within the same industry. This allows for free flow of information within the group that benefits all the members. Big information base results in more knowledgeable practitioners.

New developments will be made available to recognized bodies first before being disseminated to other practitioners. It is an undeniable fact that research papers are made available to recognized organizations and bodies first before being made available to the public. Thus, members of a certification body have the advantage of first-hand knowledge before anybody else. This will result in more efficient solutions, more profit and most importantly to consumers: better and safer SOPs. Any alerts are also dealt with in the same way. This has more impact than any with regards to the consumer. Research and development may uncover previously unknown dangers regarding products and services. Again, these results are released to organizations and bodies first which in turn alerts their members. Certified members are able to react to these alerts faster than uncertified practitioners.

Certification body provides consumers with an avenue for malpractice complaints. Certification bodies listen to consumers. It is the one of the ways that they can collect data to improve on their services. These bodies also have a board comprising of industry experts that reviews these reports. This ensures consumers that their complaints are systematically reviewed by those within the industry and also protects the certification members by providing unbiased and informative judgment by these bodies.

There is a two way communication between the certified practitioner and the certifying body. Apart from consumers, certified members also update the body regarding any potential problems encountered in day to day operations. This plays a very important role. SOPs and procedures are developed by industry experts, but the real world application is done by the practitioners. Any improvements are bound to be formulated by the practitioners. These updates will be used to improve products and SOPs which ensures that the consumer will always get the best services.

Certifying body keeps tabs on the performance of the practitioners they certify. Certifying bodies continuously monitors the performance of their members through the feedback of consumers and the members themselves. Members that provide services above and beyond what is the norm are duly recognized. You will know by the certificates of excellence that companies display on their walls and on their media releases. On the other hand, those that are not performing well are given further training or worse, are no longer certified. Certification bodies will usually notify consumers regarding these wayward companies via mass and social media. The impact is terrifying; a loss of certification will always result in the loss of consumer confidences and massive loss in profits.

In conclusion, practitioners and business owners are aware of the importance of certification in relation to customer acceptance. Being certified means you are an able service provider at par with recognized standards. This customer confidence guarantees that your company enjoys continuous sales and profit.

What Is ISO/IEC 17024?

What Is ISO/IEC 17024?

ISO/IEC 17024 is designed to harmonise various personnel certification process worldwide into one standard label. First launched in 2003, it is an international standard that sets out criteria for any organization thinking of hiring potential employees. ISO 17024 basically puts a tag on employees and future employees that says this employee is the best out there. To bring to mind the topic of effectiveness, this method of classification however is still arguably in discussion especially with the variability in how it is applied by global Accreditation Bodies. Nevertheless, it is by far the most efficient method of examination for personnel measurement.

Setting The Global Standards. Employee accreditation has become a crucial element of measuring competency thus a standard certification needs to be created to set an ultimate benchmark. Most professionals nowadays pursue ISO certification as a reflection of their personal knowledge, skills and abilities. The benefits of enrolling into ISO 17024 accredited programs will greatly improve the chances of recognition nationally and globally. An employee with ISO 17024 tag is considered by many as ready-to-operate, carrying less worry for employers.

New and Improved. The updated version, ISO 17024:2012 is currently the go-to accreditation that will promote consumer and public confidence in the capabilities and competency of the people who provide specialised services or who create the products that support our daily lives and livelihoods. It will also assist organisations that certified individuals that these personnel would in return bring forward integrity to ensure the validity of individual certifications.

The ISO 17024 in short, provides a global recognition that reflects a consistent and reliable manner of operation, allowing individuals to have skills that translate across borders.

The new version contains requirements for (Personnel Certification Bodies)/Certification Bodies for Persons in the following areas:

1. General Requirements for the Certification Body for Persons

2. Structural Requirements for the Certification Body for Persons

3. Resource Requirements for the Certification Body for Persons

4. Records and Information Requirements for the Certification Body for Persons

5. Certification Scheme (Development of)

6. Certification Process Requirements for the Certification Body for Persons

7. Management System Requirements for the Certification Body for Persons

The major changes in the new version however is the detailed information regarding the development of the scheme for certification of persons. The initial version required the Certification Body to have a Scheme Committee having overall responsibility for the development of the scheme but did not elaborate on the components that must be included in the scheme. The latest version on the other hand has an entire clause (Clause 8) that provides detailed information regarding the components that must be included in the development and maintenance of the scheme but allows the scheme owner to be outside of the Certification Body for Persons.

Narrowing It Down. The subjects that ISO 17024 tackles can be simply reviewed as putting into words the competencies around the basic, most crucial attributes: Knowledge, skills and personal qualities.

Bodies of Guidance.

American National Standards Institute (ANSI)
Overview of Personnel Certification
Documents related to accreditation under ISO 17024
ISO 17024 FAQ
Directory of Accredited Bodies

Standards Council Canada (SCC)
Overview of Personnel Certification
Criteria and Procedures
Directory of Accredited Clients

Joint Accreditation System of Australia and New Zealand (JAZ-ANZ)
Personnel Certification Homepage

United Kingdom Accreditation Service (UKAS)
Certification Body Schedules

International Accreditation Forum (IAF)
ISO 17024 Guidance

International Organization for Standardization (ISO)
Link to ISO 17024

Malaysia, How It Plans To Overcome The Challenges In The Services Industry Through ISO/IEC 17024

Malaysia, How It Plans To Overcome The Challenges In The Services Industry Through ISO/IEC 17024

The service sector in Malaysia currently is looking towards an improvement in various aspects that is set to kickstart a positive effect for the nation. The share of services in the Malaysian gross domestic product (GDP) has expanded from 48.8% in 1987 to 60.8% in 2003 and this simple picture of services growth can only become clear in the near future.

As of mid-2005, Malaysia has received requests from twenty-one countries. Generally, the requests received covered a wide range of professional services, advertising, news agency services, telecommunications and computer-related services.

The Trials That Follow

The adoption of WTO trade rules in services presents us with opportunities as well as threats. One thing certain is that the globalization process will reduce the areas of domestic policies which can be manoeuvred, in Malaysia and other countries. Malaysian services industries will have to adapt to a more open market environment. In this context, the sector needs to build up efficiency, productivity and competitiveness to face a more global assault.

The Malaysian Ministry of International Trade and Industry (MITI) agrees that the services suppliers need to be ready and approach negotiations from the perspectives of both the external and domestic markets.

What Can We Do?

In preparing the services industry to meet the challenges posed by globalization, the government has developed and explored various strategies to enhance the competitiveness of the Malaysian services sector. One route the government is now embarking is via path of ISO/IEC 17024 Certifications of Persons.

Some sectors, such as tourism, private education, promoted manufacturing services, health and construction services have been able to capitalize on greater market liberalization while others may face problems adjusting to the evolving landscape. These strategic initiatives are aimed at preparing services suppliers domestically and assisting thriving services exporters.

Embrace The Challenge

Malaysia is currently experiencing a ‘shifting of gears’ within the economic engine. Clearly much work needs to be done to achieve the ambitious target of growing our services contribution to GDP from 55% today to 65% or more by 2020.

With seven million out of the 12 million Malaysians who are in the workforce being employed in the services sector, it is clear that any changes that will impact this sector will have major consequences. The key is finding balance and a point that works for both consumer and service providers backed by solid support and deliverables from the government and major players themselves.

FIOGA’S World Grandmaster Networking Gala Dinner

FIOGA’S World Grandmaster Networking Gala Dinner

The Federation International of Grandmasters Association (FIOGA) hosted the World Grandmaster Networking Gala Dinner on the night of 27th July 2015 at the Galaxy Banquet Hall in Kuala Lumpur. The Gala Dinner was an event by FIOGA to foster the spirit of unity amongst the international community of martial arts grandmasters.


There were multitude of guests invited for the gala dinner, such as martial arts grandmasters, associations leaders and movie stars. Among them are Datuk Fadilah Baharin, the Director General of the Department of Standards Malaysia. She was invited as a special guest to observe the potential of the martial art as a sport and as an industry as well. IPEC Certification Bureau CEO, Dr. Juliana Lim was also presence as an invited guest.

Guests were accorded the honor of being escorted by Chinese lion dance troupes and treated to various martial arts displays by the attending grandmasters. Several grandmasters were awarded FIOGA’s certification to honor these grandmasters contributions.

In view of the rapidly growing trends in the sports of martial arts, there is a demand in the industry for a systematic recognition of the grandmasters. In light of this, FIOGA has then, invited IPEC Certification Bureau to customize a scheme to develop martial arts industry’s practicing standards under the scope of Sports Sciences to cater the demand. In establishing the scheme, the ISO/IEC 17024 platform will be utilized. The progress of the scheme development is currently underway.




As an organization that upholds high standards in Certification of Persons, IPEC Bureau is under a purview of the Department of Standards Malaysia, Ministry of Science, Technology and Innovation Malaysia. We are committed to providing the best possible services under the ISO/IEC17024 Certification of Persons. We always maintain our view of strict impartiality with clients of ours to ensure the quality and to uphold the reputation of the services offered.

The gala dinner organized by FIOGA, is an internal event of the organization and their certificates are internally endorsed. IPEC Certification Bureau is not in any way involved in the endorsement and/or accreditation of FIOGA’s certification in the gala dinner as the scheme development is currently undergoing.

The user guideline of our trademark and logo usage can be found within our website atwww.ipecbureau.org/about/use-of-mark.


Thailand’s BLPD Visit To IPEC Certification Bureau

Thailand’s BLPD Visit To IPEC Certification Bureau

A team from Bureau of Laboratory Personnel Development (BLPD), a division under the Department of Science Service, Ministry of Science and Technology Thailand, was in Kuala Lumpur today, last September 28, 2015 for a three-day visit. The delegation from Thailand was led by Dr. Junpen Meka-Apiruk, the Director of BLPD. The main objective of the visit was to study a potential bilateral ties between the Government of Thailand and Malaysia on the ISO/IEC 17024 Certification of Persons subject. Malaysia is a known pioneer among the ASEAN countries on this ISO niche.


The delegates were interested in understanding further on the Malaysian’s ISO/IEC 17024 journey, especially on the challenges and success stories achieved from it. The Thais were also interested in bringing these expertise home and by collaborating further with IPEC Certification Bureau to work on their objective. IPEC’s expertise in the Certification of Persons was needed in assisting them to establish a benchmark for Thailand’s human resources certification processes that focuses on the defining and examining the competence level of personnel. At the end of the day, an industry defined competency standards that is examinable and measurable must be established.


Representing Malaysian delegates was Dr. Juliana Alut Lim, CEO of IPEC Certification Bureau IPEC who became the host of the day. Dr Juliana also had a 2-hour discussion with the Thais when they were paying a visit to IPEC headquarters in Kuala Lumpur. She was accompanied by IPEC’s Corporate Advisor, Dr Ng Wee Kiong and other members of the top management.


We hope the bilateral collaboration between Thailand and Malaysia on the ISO/IEC 17024 Certification of Persons shall materialised soon.


Are You Certified?

Are You Certified?

In today’s competitive professional world, effective deliverables are crucial. Clients need assurance that they are dealing with an organisation that can deliver their needs in a timely manner and of with quality too. This is where certification comes to play. In reality, we cannot see over the horizons so decisions are only made based on what we know today. The value of having a line of certified employees adds a steady flow of assurance in the eyes of clients and also the organization itself. It says your boss gets more confident of you and moving forward, the clients puts more confident to your boss in handling their needs.

Why Get Yourself Certified? It basically helps to assist us in making important choices and connections in a career. Imagine a situation: We see an ad for a job opening. The ad specifies certifications we hold or describes skills contained in our certifications. We make the connection that there is a possibility of filling that job. We make connections with headhunters in the same way. We use the credibility of certification to connect with business opportunities. Certifications, in other words, intrinsically provide the link between where you are and where you want to go.

The Company Backbone. Certified management and employees improve the quality of product and services. In detail, it promotes and enables consistency and improvements in a process or product. It provides a standard and predictable output every time a set of procedures is executed. The result: a system that reduces cycle time and improves operational efficiency. Organizations that have achieved certification communicate to the market that they have successfully ‘tested their products’ and that it has met certain standards of quality.

What’s In It For You?

  • Confirms mastery of best practices
  • Enables better career performance
  • Enhances promotion opportunities
  • Recognizes professional development and competency
  • Increases recognition by colleagues, employers and even recruiters
  • Sets you apart as an expert and leader in your field

What’s In It For The Boss?

  • It enables him or her to identify the best from the best, helps making the picking easier. Those employees with sufficient product knowledge will definitely stand out in obvious manner.
  • Differentiates between hiring candidates. Beyond considering an individual’s experience, you can assess their product development knowledge as well as their interest in professional growth and development.

What’s In It For The Company?

  • Supports an organizations aim for consistency and quality in product development and deliverables. It offers the correct “big picture,” baseline and focus.
  • Top-performing companies understand that properly trained employee leads to direct benefits. That is why several leading, multinational corporation are already sponsoring certification across their corporations.

Quality Over Quantity. The value of certification to customers is the obvious proof but the quality of the certificate is also important. All certificates are not equal. As more and more companies become certified, companies get spoiled for choices. It is therefore important to make the right decisions on how, who and where to get certified. The one that counts are those being accredited by accreditation bodies locally and also at the international level.

Some of the key areas to consider when evaluating include technical competencies, interpretation of the standards and overall philosophy. A training centre for instance has to be stringent in the business in order to ensure they provide top quality audits – every time. The trainers and experts need to be familiar with your industry sector and processes. Quality and consistent improvements are essential to get things going and a productive chain of event will ensue. So before you decide on anything, before you take that step into your dream job, or before you call your future employee for an urgent hire, before anything, ask yourself, are you certified?

Find the right certification for your knowledge, skill-set and experience. The certification provided must be certified by the ISO/IEC 17024 Certifications of Person, endorsed by the International Organisation of Standardisations or ISO.